Return Policy

To return items bought online: for your convenience, items may be returned to our store or shipped to us prepaid. Provided you have the appropriate information (receipt or packing list), we will return your purchase price to the method of payment (cash or credit). Shipping charges are not refundable.

Note: Items must be in new condition, have original packaging and/or pricing information intact (tags, labels, etc.). Returns are subject to the discretion of the manager and are not guaranteed. Returns must be accompanied by a current quarter "wildcatshop" cash register receipt. New books must be absolutely clean and free from markings. Shrink-wrapped or packaged items must be returned unopened. Do not write your name, mark in books, or open packaged bundles until you are sure you will keep them.

Find the category-specific rules below:

• Textbook refund policy
• Clothing and merchandise
• Computers, electronics, and software
• Regalia

Send prepaid returns to:

Wildcat Shop
Attention: Returns Department
Central Washington University
400 East University Way
Ellensburg, WA 98926

Eligible merchandise may be exchanged or refunded within 30 days of purchase when accompanied by the original receipt or packing list. Textbooks, clothing and merchandise, and computers, software, and electronics have the more specific rules below.

• Coursepacks are not refundable.
• Special orders are not refundable.
• Shipping charges are not refundable.
• Closeout and clearance items are not refundable.

To buy a different item after a return, place a new order online or make a separate purchase in the store.

On-campus purchases: Return the book in store by the second Friday of the quarter or within two days after purchase.

Off-campus purchases: Returns must be post marked by the 2nd Friday of the quarter and mailed to the above address.

Return the book within the first four days after the summer term starts or within two days after purchase.

If a book is incorrect or damaged, contact the Wildcat Shop promptly at 509-963-1648.

Special-order textbooks and coursepacks cannot be refunded.

Clothing and merchandise must be unwashed, unworn, unused, and unopened. Include a copy of the receipt; if it is unavailable, supply the order number or the original purchaser’s name. For an exchange, identify the replacement item’s number, size, color, and description when available, and include a phone number where the store can reach you.

Contact the Wildcat Shop promptly at 509-963-1648 if an item arrives incorrect or damaged.

Special-order merchandise cannot be refunded.

Bring or send an unopened item with its receipt within 14 days of purchase. Opened products cannot be refunded. Once a qualifying return is received, the refund goes to the original payment method in about one to two weeks; shipping costs are not refunded.

An item for exchange must also be unopened and within the 14-day period. Include the receipt if available; otherwise provide the order number or purchaser’s name. Specify the desired replacement’s item number, color, and description when possible, and provide a phone number for questions.

Call the Wildcat Shop promptly at 509-963-1648 if you received the wrong item or a damaged one.

Special-order computers, electronics, and software cannot be refunded.

Regalia cannot be returned after it has been picked up or shipped from the Wildcat Shop.

A regalia package may be exchanged only for a different size of that same package.

Contact the Wildcat Shop promptly at 509-963-1648 if an item is wrong or damaged.